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Digitalisation can make a company faster, more flexible, and easier to work with. But a system can be technically sound and still fail the people who must use it, manage it, or live with its consequences. The central question is not only whether a digital tool works, but for whom it works, under what conditions, and at whose expense.

Digitalisation is therefore more than a technical process. It is also an organisational and social change. It reshapes jobs, decision-making, access to services, relationships with customers, and the distribution of power and responsibility. When companies consider only efficiency or technical feasibility, they can create problems that are expensive to fix and difficult to see from inside the project team.

Automation can make these outcomes harder to challenge because a decision may appear objective simply because software produced it. Companies need clear explanations, meaningful human review, ways to appeal, and regular checks for unequal effects. by Bjorg Eggerts

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bjorg@7hh.is